Refund Policy for iSamurai
At iSamurai, we strive to ensure the satisfaction of our users with the services we provide. This Refund Policy outlines the circumstances under which iSamurai may offer refunds to users of our SaaS platform, detailing the process for requesting a refund and the conditions under which refunds may be granted.
Refund Eligibility
Subscription Services: If you are not satisfied with our subscription-based services, we offer a full refund within 30 days of your initial subscription purchase. Refunds for subscription renewals will be considered on a case-by-case basis and are generally only offered within 7 days of the renewal date.
One-Time Purchases: For any one-time purchase of services or products, we offer a refund if the request is made within 14 days of purchase, provided the service has not been utilized or the product has not been downloaded.
Custom Services: Due to the nature of custom services, refunds will not be provided once work has commenced. If you cancel before we start the service, you may be eligible for a partial or full refund, depending on the circumstances.
Non-Refundable Circumstances
Fees for custom services that have already been commenced or completed. Any service or product explicitly marked as "non-refundable" at the time of purchase.
Requesting a Refund
To request a refund, please contact our customer support team at support@isamur.ai with the following information:
- Your name and contact information.
- Transaction details (including transaction ID, purchase date, and amount).
- Reason for requesting a refund.
Processing Refunds
Approved refunds will be processed through the original payment method used at the time of purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
Changes to Our Refund Policy
iSamurai reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and we encourage users to review our Refund Policy periodically.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at support@isamur.ai.